Use Case

During the Corona pandemic, this call center could no longer accommodate all employees in their office. However, since they did not want to "lose track" of everyone, they made a fair division in days that employees would work on location or at home. In doing so, they also wanted to equip all employees with their own flexible headset that they could use both at home and on location. The headset also needed to have Noise Cancelling so that the customer would not be bothered by background noise, regardless of where the employees were located. Consequently, we equipped the entire team of this call center with our Max 40 Stereo Headsets. 

Customer Experience

Every day we have 200 people working in our call center, divided into two different areas. During the Corona pandemic, we obviously could not allow everyone to come to our location. Since we did feel it was important to stay connected with our people, we chose to make a fair division between when people worked on here or at home. Therefore, but also from a hygienic point of view, we found it important to equip everyone with their own headset that was suitable for use both at our location and at home and also had Noise Cancelling. After all, you do not want a customer to hear other employees calling during the conversation, but a barking dog in the background is also far from professional.

United Headsets recommended the UH Max 40 to us. Not only did it meet our requirements, but it was also inexpensive and available in large quantities. Something that was a big problem with other suppliers. We also liked the beautiful design. This made it feel a bit like a present for our employees during a difficult period. We only get positive reactions! And, it has enabled us to keep hybrid working in a certain form even now that we are allowed to go back to the call center.