Use Case

Healthcare facilities have to deal with different departments with vastly different tasks. While as a rule it would seem fine to use walkie-talkies for the healthcare personnel on the floor, in practice this is not a viable option. However, receptionists from various departments, physicians communicating with colleagues and patients, and board members can obviously make efficiencies with the use of flexible communication solutions. At this healthcare institution, we worked in phases and equipped the various job profiles step by step with a headset suitable for their specific work. 

Customer Experience

As a hospital, we employ a huge number of people, many different work processes, many lines of communication, as well as having to deal with security regulations and sensitive information. Although we were convinced that we could really gain a lot with a different approach and the investment in matching hardware, we also found it exciting. United headsets spent a lot of time and care mapping out the different user profiles within our institution. To make it manageable for us as a management team and at the same time increase the chance of adoption by the employees, we opted for a phased implementation in which United Headsets really supported us in the necessary explanation on the floor.

First, we equipped all the receptionists with a UH Max 40 USB so that they can now make hands-free calls, leaving their hands free to schedule appointments or consult other programs on the computer at the same time. We then provided physicians and the management team with UH Max 75 wireless headsets and provided them with the necessary explanations. Because the UH Max 75 is wireless, they can now consult and even conduct online consultations from various flex locations in our hospital without being bothered by background noise. For them, too, a hands-free experience makes them more productive and efficient. Once the consultation is over, the file is updated. So it really does save an enormous amount of time! And, since it is well known that this is often lacking in healthcare, it was well worth the investment!

We are not only very satisfied with the hardware itself, but also very satisfied with the approach, the interest, the honest advice, the implementation and also the service now still from United Headsets. We highly recommend them!