Privacy statement United Headsets

Privacy Statement Lumidee United Headsets is a trade name of Lumidee B.V. Hereafter only the name Lumidee will be used.

1. Privacy Statement Introduction

Lumidee processes various types of data about you. This Privacy Statement and the policies described in it apply to this processing of data if you are a natural person and this data leads directly or indirectly to you ('personal data'). This processing occurs through and when using the website, the web shop and all Lumidee services and activities. This privacy statement provides information on the following topics:

  1. Privacy Statement Introduction.
  2. Contact.
  3. Obtaining personal data.
  4. Purposes of processing.
  5. Updating, deletion and retention period.
  6. Cookies.
  7. Security and protection of personal data.
  8. Transfer of personal data.
  9. Your rights.
  10. Modification of Privacy Statement and Policy.

2. Contact

Lumidee is the controller of the processing of personal data. The registered office of Lumidee is located at De Ring 9, at [5261 LM] Vught. You can contact Lumidee with respect to this privacy statement and privacy policy at Lumidee's address above. You can also contact Lumidee at:
info@lumidee.nl
+31 73 624 03 75

If you contact us regarding this Privacy Statement and Lumidee's Privacy Policy and we are unable to determine your identity or cannot fully determine your identity, we may ask you to provide documents that adequately prove this to Lumidee. If you have contacted Lumidee with a request, we will acknowledge receipt of your request as soon as possible and inform you whether and how we can comply with your request.

3. Obtaining personal data

Website visits

When you visit Lumidee's website, our servers may record certain personal information, including URL, IP address, browser type and browser language, and the date, time and duration of your visit to the website. This data is obtained through cookies. Section 6 provides more information on Lumidee's use of cookies. Contact If you contact Lumidee by email, phone, the contact form on the website, mail or any other form of communication, Lumidee stores the personal data you provide to us in doing so, including your first and last name, phone number and email address. address. Signing up for mailing list or newsletter If you sign up for the Lumidee mailing list or newsletter, your email address will be stored and added to the list of contacts who may receive email messages of a commercial or promotional nature with information about items and services from our product range that You may be interested in. Your email address may also be added to this list if you have given us permission to do so and after you have made a purchase from Lumidee. If you do not want to receive commercial information (anymore), or do not want us to use your information for direct marketing purposes, you can indicate this to Lumidee. You can do this by contacting us using the contact details above (paragraph 2 of this Privacy Statement). Online shop To access the Lumidee online shop, you must create a customer account through prior registration. When registering, you will provide the following personal data: first and last name, email address, phone number, password (for your account). Optionally, you provide the desired greeting, organization name, VAT number and Chamber of Commerce number. As part of the registration, Lumidee stores these data. Placing an order To place an order, you provide at least the following personal information: first and last name, delivery address and billing address. If you represent an organization, you also provide: name of the organization, VAT number and Chamber of Commerce number. In addition, when placing an order, the following information is also stored: agree to Lumidee's terms of delivery, reference, comment, time of order, selected products, (total) amount and method of payment.

4. Purposes and bases for processing.

Lumidee uses the above personal data for the following:

  • Customer relationship management and customer support: to provide you with personalized service;
  • Execution and support of transactions: in executing agreements and processing orders for our products or services, processing payments, invoicing, arranging shipments and deliveries, and handling complaints.
  • Analyze buying behavior; conduct market research and improve product and service development and (overall) strategy;
  • Product support and product improvement.
  • Monitoring the use of the website and web shop;
  • Administrative communication: for example, answering questions and requests;
  • Advertising: to inform you about other items and services from our range that you may be interested in. If you are not a current client of Lumidee, we will only do this if you have given us permission to do so, whether or not by subscribing to our mailing list or newsletter;
  • Inform about changes: to inform you about changes in our service

Processing is based on:

  • your consent to processing;
  • (in)direct relationship to the (purchase) agreement between you and Lumidee;
  • complying with laws and regulations, including legal (tax) retention obligations and conducting audits;
  • balancing interests between your interest and the legitimate interest of Lumidee or a third party;

Providing personal data from you to Lumidee is only done when you want to use the website, webshop or other services and activities of Lumidee. When you are asked to provide information when filling out a form, it will be indicated which information is required to use the website, webshop or other services, and which information is optional. You are not obliged to provide personal data to Lumidee.

5. Updating, deletion and retention period

After logging in, you can update any information you provided to Lumidee in the webshop. Also, whether or not at your request, Lumidee may delete your personal webshop account including the related data. If your account including the associated data is deleted, Lumidee will retain the personal data necessary to perform agreements and to comply with legal retention obligations and other (tax) laws. In principle, Lumidee keeps personal data as long as necessary for the purposes mentioned in paragraph 4 of this Privacy Statement or during the statutory retention periods. If you have a personal account for the Lumidee webshop, your personal data will be kept as long as your personal account exists and has not been deleted by you or Lumidee. Your account will be deleted in any case if it has been inactive for two years.

6. Cookies

Lumidee uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit a website. Functional cookies Lumidee uses cookies with a purely technical functionality, these are functional cookies. These ensure that the website functions properly and that, for example, your preferences are remembered. These cookies are also used to make the website function properly and to optimize it. Google Analytics Lumidee also stores cookies that log your browsing behavior; these are analytical cookies. This is done by using the service Google Analytics. Google Analytics is a web analytics service provided by Google Inc. ("Google"). Lumidee uses this service to track and get reports on how visitors use the website. Google may provide this information to third parties if Google is legally required to do so, or if third parties process the information on Google's behalf. Lumidee has no influence on this. Lumidee does not allow Google to use the information obtained through Google Analytics for other Google services, unless you have given Lumidee permission to do so. The information Google collects is anonymized as much as possible. Your full IP address is explicitly not provided. This is done by truncating your IP address in member states of the European Union or other states of the European Economic Area. The information is transferred to and stored on Google servers, possibly in the United States. Only in exceptional cases will your full IP address be sent to a Google server and truncated in the United States. The data collected is stored for 2 years. Tracking cookies By placing 'tracking cookies' from Google called Google Tag Manager, DoubleClick and Adwords, Lumidee collects data about your use of the website. In doing so, your data and visits to the website are recorded. This data is traceable to your IP address and therefore in many cases to the name of your internet service provider or company network. This data is used to better understand the use of our website and to ensure that the website functions as a useful and effective source of information. Also, Lumidee can tailor the website to your usage, for example by tailoring advertisements to your profile. This prevents you from seeing the same ad over and over again, and shows you more ads that are likely to be relevant to you. Upon your first visit to the website, we ask for your unambiguous consent to the use of tracking cookies. Hyperlinks The website contains hyperlinks to third-party websites. Such hyperlinks are provided solely for your convenience. Lumidee does not control these websites and is not responsible or liable for the information, products or services offered on these websites. Lumidee is also not responsible for the fact that these websites may be or are provided with malicious software. Lumidee is also not liable for damages or costs, of any kind, resulting from the use of third party information, products or services. You can opt out of cookies by setting your internet browser to stop storing cookies. You can prevent your browser from storing cookies by changing your browser setting. Lumidee would like to point out that in that case you may not be able to fully use all features of the website. You can also delete all previously stored information through your browser settings. You can also prevent Google Analytics from collecting data by installing an opt-out cookie, available at the following link: https://tools.("Google").com/dlpage/gaoptout?hl=en. This prevents the collection of your data during your future visits to our website. Please note that you will have to use the previous link again if you delete all cookies through your browser settings. The following links provide information from Google regarding Google Analytics terms of service and Google's privacy policy: * https://www.google.com/analytics/terms/nl.html * https://policies .google.com/

7. Security and protection of personal data

Lumidee has taken appropriate technical and organizational measures to secure your personal data against loss or against any form of unlawful processing.

8. Transfer of personal data

Group companies Lumidee may exchange personal data we process with group companies and combine your personal data with data collected in connection with the purchase and use of our products or services (or products or services of group companies). Distribution and logistics partners To process your order, Lumidee works with distribution partners such as GLS. These parties receive from Lumidee your first and last name, the name of your organization and the delivery address, so that they can deliver the products you ordered. Other external service providers Lumidee also engages other external service providers to deliver our products and services. Lumidee only exchanges the data needed for the assignment the external service provider performs for us. Lumidee enters into agreements with all external service providers in which Lumidee agrees what they may do with the data. The types of work our external service providers perform for us are:

  • supporting and delivering our digital services such as hosting, maintenance and support of our websites and applications. This is done, for example, by the chat platform Zopim.
  • Supporting customer surveys and obtaining ratings and reviews. This is done, for example, by Kiyoh;
  • The provision of financial services, such as payment services. This is done, for example, by Multisafepay;

If you object to the exchange or aggregation of your personal data as described above, you may notify us at the contact information listed in Section 2 of this Privacy Statement. In special cases, Lumidee may provide your personal data to third parties without your prior consent. Special cases are, for example, lawful requests by the government, court orders, government actions to detect or prevent criminal offenses.

9. Your Rights

You have the right to request Lumidee to see or take away, correct, limit or delete your personal data. As an interested party, you have the right to object to processing under certain conditions. You should formulate your request as specifically as possible, so that Lumidee can best comply with your request. You have the right to withdraw your consent to the processing of your personal data at any time. A withdrawal of your consent shall not affect the lawfulness of the processing prior to your withdrawal. Lumidee will, as soon as possible after receipt of your request to that effect, terminate the use of your data for the purposes against which your objection is directed, and in the event of a justified request for removal or modification of data, or for removal or modification of the personal data in question. data, unless and to the extent that the law obliges us to retain the personal data in question or there are (other) compelling reasons that prevent removal. If your data has been provided to third parties or shared within the group, your request will be shared with these parties so that they can also modify or delete the data. For all your requests, please use the contact details listed in section 2 of this privacy statement. This also applies if you wish to file a complaint. You can also turn to the Personal Data Authority if you want to file a complaint about the processing of personal data by Lumidee. Please refer to the website of the Authority for Personal Data. After logging in, you can view and correct the information you have provided in the webshop. Please refer to https://shop.lumidee.nl. Finally: if you have questions about the processing or protection of data, if you want to make use of your rights or claims to your personal data, or if you have a complaint, you can contact Lumidee through the contact details mentioned in paragraph 2 of this privacy statement.

10. Modification of privacy statement and policy.

Lumidee reserves the right to make changes to this privacy statement and privacy policy. The most recent privacy statement can be found on Lumidee's website: https://shop.lumidee.nl. Lumidee encourages you to check its website periodically to see if changes have been made. If Lumidee makes significant changes, we will provide more significant notification, such as via email or other active notification.